Other Services

Other Services

Costa Rica gives all existing and potential clients a renewed sense of purpose, a rejuvenated sense of self and an inspired outlook towards the future. It’s a journey that opens your senses, your mind and your heart. TE Incentives DMC makes these travel experiences possible, and offers a wide variety of additional services that can be added to any program as a way to make it even more memorable. This section is dedicated to show some of the available options, and we will be glad to provide other custumized alternatives upon request.

Airport Supervisor

The arrival and departure transfers will always be supervised by a qualified person for a better on site coordination of the logistics, which guarantees the success of the operation. We strongly recommend to include this supervisor in all confirmed programs. Given rates include professional services and expenses (transportation and meals). The Airport Supervisor must be paid when the client books the hotel directly, as a mandatory service.

Program Coordinator

The execution of the program or the services will always be supervised by a MICE specialist for a better on site coordination of the logistics, which guarantees the success of the operation. We strongly recommend to include this coordinator in all confirmed programs. Given rates include professional services and expenses (lodging, transportation and meals). Expenses to be included every day will vary based on the specific needs of the daily schedule.

The Program Coordinator must be paid when the client books the hotel directly, as a mandatory service.

Hospitality desk

To be placed at the hotel. Service available on full day or half day basis, with one or more staff members according to the client's needs. Given rates are per person and do not include cost of telephone line, nor phone calls, which will be charged separate.

The Hospitality Desk must be paid when the client books the hotel directly, as a mandatory service.

Porterage service at International Airport

Highly recommended in order to provide arrival and departure transfers in a more efficient way, to save valuable time when arriving and leaving the country and to make participants feel pampered, so they do not have to deal with the luggage transportation inside the airport.

VIP Assistance inside International Airport

For VIP treatment upon arrival, provided by representatives of the National Chamber of Tourism at the Juan Santamaria International Airport (SJO) in San Jose. Participants and tour conductors will be identified, welcomed and guided from the customs area directly to our representatives outside the terminal.

Bottled water during transfers

To be provided according to the client's needs: regular water or sparkling water. Special sparkling water brands to be quoted and provided upon request.

Packed snack service during transfers

Specially created to be included on days when lunch or dinner are scheduled a little late, but also recommended before or after daily excursions, as a source of natural energy always appreciated by participants.

VIP Lounge at Juan Santamaria International Airport (SJO)

This is our "must be included" service recommendation for programs of 70 or less participants (due to lounge capacity). A very comfortable area where they can wait for their flight in a peaceful and relaxing environment.

Standard package includes local phone calls, wireless internet access, use of computers at the business center, local press, local and international magazines, the house coffee, soft drinks and fruit juices, fresh fruits during the morning, snacks and dips throughout the day, smoking room, and updated flight information.

Upgraded package includes same services of standard package plus two pre-selected alcoholic beverages.

It is also possible to add light lunch or dinner service at the lounge, if required. The available menu options include: lasagna, panini and sushi.

This is our "must be included" service recommendation for programs of 100 or less participants (due to lounge capacity). A very comfortable area where they can wait for their flight in a peaceful and relaxing environment.

The VIP Lounge fee includes: snack buffet, soft drinks and house wine, wifi and cable TV, air conditioning and business area.

Live entertainment

If you want to bring your meal, reception or private event to the next level, there are many live entertainment options in Costa Rica, which will add on the magical atmosphere always desired. We are including basic options in this document, but there are plenty of additional alternatives if required.

Printed menus

Recommended for lunch and/or dinner (plated or buffet). Client's logo can be printed included if desired.

Cold wet towels for all participants

Ideal to be included during excursions and/or transfers. Participants will really appreciate it, specially because of the Costa Rican warm and humid climate.

Audio System for guided services High Technology Audio equipment that allows participants an excellent understanding of the explanations given by the local guides during guided tours. The system basically consists on a transimitter used by our guide when speaking, while group members use headseats. A great way to eliminate the interference caused by the ambient noise, with a range of up to 100 meters. The use of this equipment must be included during the entire program.

Photography and video service

We provide outstanding service along with excellence in both photo and video services to both incentives and corporate client. TE Incentives DMC specialized suppliers use only top quality professional materials and software.

They strive to help you preserve, protect and archive your programs’ activities and complete experience in Costa Rica for years to come. Our promise to you is that we will treat your program needs as if they were our own.

At TE Incentives DMC, we recognize that your program or event is important and we handle all your photography and video needs in a professional, cost effective, and timely manner. Attention to detail, state of the art equipment, premium quality materials, and quick turn around are our hallmark.

Photographers are the most experienced and professional in country and they base their prices in your specific needs.

Imagine participants getting the video of their rafting or canopy tour, as a surprise factor once they are resting back at the hotel or think on them remembering the moments they spent in the jungle, the countryside or the city, when watching a CD full of images...

HOSPITALITY DESK

Participants will have questions. What time does the dinner transfer depart? Where is the pool, the restroom, the business center? What is tomorrow’s attire? Whatever their questions are, no matter how many times they ask, they expect friendly, accurate answers. The hospitality desk staff must be approachable, informed and always prepared to anticipate the needs of participants.

As the face of the organization, the hospitality desk staff raises the bar, demonstrating the high professional standards of both attitude and attire that should be expected on any program. Whatever the task, from organizing name badges, following up on log book requests, or directing participants to specific activities and events, the Hospitality Desk anticipates participants’ questions and issues before they become problems.

Managed by a TE Incentives DMC representative, a trained professional with a wealth of knowledge about Costa Rica, available at your Hospitality Desk to assist participants with everything you require, from restaurant reservations and golf tee times to activities and all our country has to offer!

This service is available on full day (eight hours) or half day (four hours) basis, with one or more staff members according to the client's needs. When including this service in your program, you must consider the following additional expenses: telephone line (by the hotel), phone calls, and extra hours if needed.

TRANSPORTATION

Moving participants from one place to another is a basic requirement of almost every program. This may be as complex as organizing an arrival day shuttle with various buses to take guests from multiple airports to multiple properties, or it may be as simple as arranging a single 4X4 transfer to drive guests to and from dinner.

Either way, transportation is tricky. When it runs as planned, it goes unnoticed. However, if one transfer is late, one bag is left behind, or one bus gets lost, an entire program can be tainted. We know what questions to ask and how to plan ahead so that all participants moves, regardless of how big or small, run smoothly and with a backup plan.

We know how to proactively arrange program departures and coordinate these details between a hotel and a transportation company. Our staff on site manages the luggage pull process and departure grids, not only giving hotels and transportation companies valuable schedule information, but also personalizing departure notices go let each participant know exactly where and when they need to be ready so as to not miss their flight. They also cross-check manifest lists, dates, times and vehicle requirements for all intra-program movements, as well as assist participants with emergency travel and airport information when needed.

TE Incentives DMC provides transportation service using deluxe buses in all sizes, minivans, limousines, and exclusive 4WD vehicles. Large deluxe coaches can usually seat up to 40-54 people and offer many luxurious amenities to make travel as comfortable as possible. It is our goal to make transfers as seamless as possible.

We offer our clients door-to-door convenience, customized, reliable service. Our transportation suppliers have top of the line, deluxe motor coaches, most of which include reclining seats with plenty of leg room, individual reading lights, restrooms, overhead racks for carry-on bags, climate-controlled air conditioning and heating, panoramic windows, weather-proof luggage compartments, heavy duty shocks for a smooth ride, and audio/video equipment.

Because of our extensive experience in group transportation, our extensive network of rental partners, and our management practices including constant monitoring of our network providers, participants can rest assured that they will receive the best service in country.

Experienced drivers take participants to nearly every corner of the country on Costa Rica's more than 35 000 kilometres of road.